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A model for victim support services in rural settings

Author(s)Waters, Tony
Title A model for victim support services in rural settings
Source Effectius Newsletter,2011, Issue X, pp1-9
Date 2011
Document type Research report
Coverage South Australia, Australia
Summary In this article the author outlines the delivery of services in regional areas, by the Victim Support Service (VSS), a non-profit organisation supporting victims of crime in South Australia. A number of challenges are identified, such as limited availability of services and confidentiality issues in smaller locations and a range of key foundational principles in response to the challenges are suggested. The author discusses in depth three foundational practices and the corresponding practices of VSS. Collaboration with other service providers and integration with the community is a key principle and VSS relies on a close cooperation with police, courts and correctional institutions in the rural areas where they are located. The service model developed by VSS aims to foster community integration into victims services infrastructures. It is also recognised that rural VSS staff need to be supported, such as through attending internal staff meetings, either in person or through the use of technologies. Future challenges, including capacity-building of service providers and delivery of VSS services to more remote rural areas are discussed.
Keywords Service delivery; rural; regional; capacity building; service model
Topic Service delivery