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Service Delivery


Victims of crime research report - Cairns region 2009
Anderson, Marilyn; Victims of Crime Steering Committee, Cairns Region; Research report; Keywords: Victims needs; service delivery; collaboration

Delivery of advice to marginalised and vulnerable groups: The need for innovative approaches
Buck A. & Curran L; Public Space: The Journal of Law and Social Justice 2009, Vol 3, Art 7, pp 1-29; Journal article; Keywords: Justice; legal aid; disadvantaged; marginalised; disempowered; service delivery, integrated service delivery; outreach; service delivery model; vulnerable

Evidence and practice review of support for victims and outcome measurement
Callanan, Meg, Ashley Brown, Caroline Turley, Tom Kenny and Professor Julian Roberts; Ministry of Justice Research Series 19/12, November 2012, pp 1-79; Research report; Keywords: Needs; service delivery; criminal justice system; assessment; outcomes; measurement; quality

An empowerment evaluation model for sexual assault programs: empirical evidence of effectiveness
Campbell, Rebecca; Heather Dorey; Monika Naegeli; Lori K. Grubstein; Kelly K. Bennett; Freya Bonter; Patricia K. Smith; Jessica Grzywacz; Patsy K. Baker and William S. Davidson II; American Journal of Community Psychology, 2004, Vol. 34, Nos. 3/4, pp 605-613   

Psychological assistance to victims throughout difficult trials
Combalbert, Nicholas and Vitry, Michele; International Journal of Law and Psychiatry (2007) 30 p467-471; Journal article; Keywords: Victim assistance; court support; psychological assistance

Victims' needs, victims' rights: policies and programs for victims of crime in Australia
Cook, Bree, David, Fiona and Grant, Anna; Research and public policy series no. 19. Australian Institute of Criminology, Canberra, June 1999; Research report; Keywords: Service delivery; victims services

Building a service - the sun shines in South Australia
Dawson, Michael; New Zealand Victim Support Conference, Queenstown, 2005; Conference paper; Keywords: Service delivery; regional; expansion

Final report of the Reference Group for the Review of the Victims Services Scheme (VSS)
Department of Justice and Community Safety; Department of Justice and Community Safety , ACT 2006; Research report; Keywords: Victims services; ACT

Report on the effectiveness of services delivered by DOVE Hawkes Bay Inc.
Ehrhardt, Penny, Gaylene Little, Maryanne Marsters, Geoffrey Nauer, Mandy Pentecost, Ariana Stockdale-Frost and Judy Wivell; Eastern Institute of Technology, May 2013; Research report; New Zealand; Keywords: Service delivery; domestic violence; family violence; intervention; perpetrator; anger management      

Empowering victim advocates: Organizing against anti-gay/lesbian violence in Canada
Faulkner, Ellen; Critical Criminology, Vol. 10, No. 2, May 2001, pp. 123-135; Journal article; Keywords: Victim assistance; gay and lesbian; equity in services; community support

Improving policy and practice responses for men sexually abused in childhood
Foster, Gary, Cameron Boyd and Patrick O’Leary; ACSSA Wrap , 2012, No 12, pp 1-20; Research report: Keywords: Sexual assault; men; service delivery; group support.      

Accessibility of Pennsylvania's Victim Assistance Programs
Frantz, Beverly L, Carey, Allison C and Bryen, Diane Nelson; Journal of Disability Policy Studies. Spring 2006. Vol. 16, Iss. 4; pg. 209, 11 pgs ; Journal article ; Keywords: Service delivery; disabilities; sexual assault; domestic violence; access to services

New research on victims of crime in Australia - Victims'  needs, victims' rights
Graycar, Adam; Australian Institute of Criminology Report, 1999; Research report; Keywords: Victims services; victim support; community groups; VOCS; VOCAL

Police officer perceptions of a victim-services program
Hatten, Patrycia, and Mel Moore; Journal of Applied Social Science, 2010, Vol. 4, No17, pp 17-24; Journal article; Keywords: Victim support; advocates; barriers; service delivery

Crime victimisation and police legitimacy: the importance of beliefs and experience
Hinds, Lyn and Fleming, Jenny; Australasian Political Studies Association Conference University of Newcastle 25-27 September 2006; Conference paper; Keywords: Police; satisfaction with police; practice; performance indicators

We don't shoot our wounded: Aboriginal and Torres Strait Islander victims of family violence access to justice and access to services in the ACT
Holder, Robyn and Arabena, Kerry; Canberra: Victims of Crime Coordinator, 2009; Research paper; Keywords: Service delivery; Aboriginal

Relationship between two types of help seeking behaviour in domestic violence victims
Hollenstead, Jean, Dai, Yong, Ragsdale, Mary, Massey, Erin, and Scott, Rachel; Family Violence, 2006, 21:271-279; Journal article; Keywords: Domestic violence; family violence; support; help seeking; legal support; social service; regional; African American

Victim Services program evaluation
Hollett and Sons; Department of Justice Newfoundland and Labrador , August 2003, pp 1-12; Research report; Keywords: Service delivery; program evaluation; stakeholders; information provision; training

Families of homicide victims: service utilization patterns of extra- and intrafamilial homicide survivors
Horne, Christopher; Journal of Family Violence, Vol 13 No 2 April 2003; Journal article; Keywords: Family victims; homicides; assistance; services; crisis theory

Keeping victims informed: service providers’ and victims’ experiences using automated notification systems
Irazola, Seri, Erin J, Williamson, Emily Niedzwiecki, Sara Debus-Sherrill and Jing Sun; Violence and Victims, June 2015, Vol. 30, No. 3, pp. 533-544; Journal article; Keywords: Notification; service providers; offender status; safety; SAVIN

Integrating the American criminal justice and mental health service systems to focus on victimization
Jennings, Wesley G, Gover, Angela R and Alex R Piquero; International Journal of Offender Therapy and Comparative Criminology , 2011, Vol. 55, No. 8, pp 1272-1290; Journal article; Keywords: Mental health; well-being; treatment; support; impact; criminal justice

Victims of crime: Plea bargains, compensation, victim impact statements and support services
Johns, Rowena; Briefing Paper No 10/02 NSW Parliamentary Library Research Service June 2002; Research paper; Keywords: Compensation; counselling; services; entitlements; victim impact statements; rights; community groups

Across the divide: using research to enhance collaboration between mental health and domestic violence services
Laing, Lesley, Jude Irwin and Cherie Tolvonen; Australian Social Work , 2012, Vol. 65, No. 1, pp 120-135; Journal article; Keywords: Domestic violence; collaboration; mental health; women; social work research 

Advancing the usefulness of research for victims of crime
Lauritsen, Janet, Archakova, Ekaterina; Journal of Contemporary Criminal Justice. Thousand Oaks: May 2008. Vol. 24, Iss. 2; p. 92.; Journal article; Keywords:Research and policy making; legal remedies; victimisation

Crime victims and the social services: Social workers' viewpoint
Ljungwald, Carina and Svensson, Kerstin; Journal of Scandinavian Studies in Criminology & Crime Prevention; 2007, Vol 8, Issue 2, p138-156, 19p. 2007; Journal article; Keywords: Support; social workers; social services; women; children; victimisation

Directors’ opinions about domestic violence and sexual assault service strategies that help survivors
Macy, Rebecca J., Cynthia F. Rizo, Natalie B. Johns and Dania M. Ermentrout; Journal of Interpersonal Violence , Mar  2013, Vol 28, No. 5, pp 1040-66; Journal article; Keywords: Service providers; domestic violence; sexual assault; best practice; crisis   

Intensive help for vulnerable people: applying case management models in the justice system
Ministry of Justice; Matrix Research & Consultancy; Ministry of Justice Research Summary 8/09 London May 2009; Research report; Keywords: Case management; coordinating services; support; justice

Victims’ Services Commissioning Framework
The Ministry of Justice, United Kingdom; The Ministry of Justice, May 2013, pp 1-68; Guidelines; Keywords: Framework; commissioning; outcomes; outputs; service delivery; needs

Help seeking among victims of crime: A review of the empirical literature
McCart MR, Smith DW, Sawyer GK; Journal of Traumatic Stress. 2010 Mar 24; Journal article; Keywords:Help seeking; service barriers; formal support; informal support

Mapping access and referral pathways for marginalised victims of violent crime in rural and regional Victoria
McDonald, John, Murphy, Angela and Ollerenshaw, Alison; A Report for research completed for Centacare Ballarat and the Department of Justice Victoria. School of Behavioural and Social Sciences and Humanities, University of Ballarat, October 2010.; Research report; Keywords:Support services; barriers; regional; marginalised; CALD; mental health; homeless; elderly; service access; best practice model

Codes of ethics for victims services: an annotated bibliography
McGibbon, Aubrie; Victims of Crime Research Digest, Issue No.1, Department of Justice, Canada, 2008 p16-20.; Journal article; Keywords: Victim services; ethics; code

Controversial and critical issues with crime victims: Current research begins to reconcile the debates
Moriarty, Laura, Roberts, Albert; Victims & Offenders, Vol 2, Issue 2 & 3 April 2008, pp127-130; Journal article; Keywords: Victim assistance; witness assistance; human trafficking; hazing; bullying; cyberstalking; restorative justice

Sexual Assault Response Teams (SARTs): Mapping a research agenda that incorporates an organizational perspective
Moylan, Carrie A., Taryn Lindhorst & Emiko A. Tajima; Violence Against Women, Vol. 21, No. 4, pp. 516-534, 2015; Research paper; Keywords: rape, service delivery, sexual assault

Meeting the training needs of those who meet the needs of victims: assessing service providers
Neff, Joan L., Patterson, Mandie, M., and Sherri Johnson; Violence and Victims , 2012 Vol 27, Number 4, pp609-632; Journal article; Keywords: Service providers; training; multi-needs; support    

Project Roadmap: Charting a course for crime victims in Maryland
The National Center for Victims of Crime; The National Center for Victims of Crime, Washington DC February 2003; Research report; Keywords: Victims services; Maryland; victims needs

Best practices in child victim/witness programs
Ontario Victim Services Secretariat; Ministry of the Attorney General, Ontario Victim Services Secretariat; Workgroup Designs Inc; Research report; 2007; Keywords: Service delivery; witness support; best practice; Ontario; child victim; child witness; model

Understanding how advocates can affect sexual assault victim engagement in the criminal justice process
Patterson, Debra and Brenda Tringali; Journal of Interpersonal Violence, published online Oct 2014, pp. 1-11; Journal article; Keywords: Sexual assault; rape; victim advocates; criminal justice; Sexual Assault Nurse Examiner programs

Redefining justice: addressing the individual needs of victims and witnesses   
Payne, Sara; Ministry of Justice London November 2009; Research report; Keywords: Support; victims needs; witnesses

Women's experiences of violence and seeking help
Postmus, Judy L, Severson, Margaret, Berry, Marianne and Yoo, Jeong Ah; Violence against women, Vol. 15 , No. 7, July 2009 , pp. 852-868.; Journal article; Keywords: Sexual assault; women; services

Victimization and help-seeking behaviors among female prisoners in Illinois
Reichert, Jessica, Adams, Sharyn and Lindsay Bostwick; Illinois Criminal Justice Information Authority, April 2010; Research report; Keywords: Women prisoners; victimisation; life history

Working with volunteers in victim support: mirror or camouflage?
Roose, Rudi, Griet Verschelden, Nicole Vettenburg and Tine Vanthuyne; International Social Work; March 2012; Vol.55, No.2, p269-281; Journal article; Keywords: Victim support; volunteers; holistic support; social work; Belgium

Victims in the criminal justice system: Joint Thematic Report on victims in the criminal justice system - Phase I
Scottish Government; The Scottish Government 2010; Research report; Keywords: Service delivery; victims needs; participation; criminal justice system; restorative justice

Lost in transition? The changing face of Victim Support
Simmonds, Lesley; International Review of Victimology; May 2013; Vol.19, No.2, p201-217; Journal article; Keywords: Victim support; volunteers; case management; United Kingdom

Use and non-use of victim services programs: implications from a statewide survey of crime victims
Sims, Barbara, Yost, Berwood and Abbott, Christina; Criminology & Public Policy. May 2005. Vol4, Iss 2, pg 361, 23 pgs. Columbus; Journal article; Keywords: Victim services; use and non use of services; types of services

Tracking quality of police actions in a victim contact program: a case study of training, tracking, and feedback (TTF) in evidence-based policing Slothower, Molly, Lawrence W. Sherman, and Peter Neyroud; International Criminal Justice Review; 2015, Vol. 25, No.1, p 98-116; Journal article; Keywords: Service delivery; victims; evidence-based policing; diversion; implementation

The mentally ill as victims of crime
Snowden, Jessica and Lurigio, Arthur; Victims of Crime ed Robert Davis, Arthur Lurigio and Susan Herman. 3 rd edition, Sage Publications, 2007 pp189-199; Book chapter; Keywords: Mentally ill; victimisation; risk factors; prevention; intervention; treatment

Victims of stalking
Spence-Diehl, Emily and Miriam Potocky-Tripodi; Journal of Interpersonal Violence January 2001 vol. 16 no. 1 86-94 ; Journal article; Keywords: Stalking; service delivery; victims needs; communities response; service provider training

Addressing women’s victimisation histories in custodial settings
Stathopoulos, Mary; ACSSA Issues , 2012, No 13, pp 1-20; Research Report; Keywords: Victimisation; sexual abuse; women; prison; therapy

Vision 21 Transforming Victim Services: Final report
U.S. Department of Justice, Office of Justice Programs, Office for Victims of Crime; Report; May 2013; Keywords: Victims support; future; capacity; assistance; technology; service delivery

Information and support needs of victims and witnesses in the Magistrates’ Court of Victoria
Victims Support Agency; Victims Support Agency, Department of Justice, Victoria, 2013, pp1-28; Research Report; Keywords: Service delivery; court; victims; witnesses; criminal justice system; support; victim impact statements; information

More than windmills & four wheel drives: An interagency perspective on responding to crime in rural areas
Victim Support Service (South Australia); Conference paper September 2008.;Conference paper; Keywords: Rural; service delivery; criminal justice system

Effectiveness of victims of crime programs
Victorian Auditor-General; PP No 6, Session 2010-11, Victoria; Research report; Keywords: Victims support; victims assistance; charter

Are collaborations enough? Professional’s knowledge of victim services
Vinton, Linda and Dina J. Wilke; Violence Against Women, 2014, Vol. 20, pp. 716-729; Journal article; Keywords: Domestic violence shelter; professional collaboration; resource referral; victim assistance

Professional efficacy and working with victims of domestic violence or sexual assault
Warrener, Corinne, Judy L. Postmus and Sarah McMahon; Affilia, May 2013, Vol. 28, No. 2, pp 194-206; Journal article; Keywords: Domestic violence; social work; intimate partner violence; sexual assault

A model for victim support services in rural settings
Waters, Tony; Effectius Newsletter, 2011, Issue X, pp1-9; Research report; Keywords: Service delivery; rural; regional; capacity building; service model

Strategies to integrate and co-ordinate victims of crime services
Wilson, Paul, Robyn Lincoln and Michelle Mustchin; Humanities and Social Sciences papers, Bond University, February 2001, pp 1-40; Journal article; Keywords: Integrated service delivery; gaps; support; needs        

Victim Services Delivery: a comparison of rural and urban communities
Yun, Ilhong, Samuel Swindell, and Glen Kercher; The Southwest Journal of Criminal Justice, 2009, Vol.6, No. 2, pp 145-162; Journal article; Keywords: Rural; service delivery; community programs; Victim Assistance Coordinators; Victim Liaison Officers; Community Victim Advocates

Mobilizing victim services: the role of reporting to the police
Zaykowski, Heather; Journal of Traumatic Stress; June 2014; Vol. 27; Issue 3; p 365-369; Journal article; Keywords: Victim services; police; victimization survey; help-seeking