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Victim Services program evaluation


Author(s) Hollett and Sons
Title Victim Services program evaluation
Source Department of Justice Newfoundland and Labrador,August 2003, pp 1-12
Date 2003
Document type Research report
Coverage Canada
Summary This study evaluated the Newfoundland and Labrador Victim Services program, using interviews with 12 stakeholders from the judicial system and the community, surveying 114 clients of Victim Services and interviews with Victim Services co-coordinators. The evaluation identified a number of accomplishments and challenges faced by the service. For example, 92% of clients surveyed felt their overall experience with Victim Services was positive and most important was the provision of support, including emotional support and information given such as what to expect in court or how to explain things to their children. A challenge is providing services for children where a major gap has been identified in Newfoundland and Labrador. A number of recommendations are made to ensure quality service provision is maintained, such as increasing liaison opportunities with community groups, investigating service delivery to children, and providing annual training on changes to the criminal code and other areas for the Victim Services Co-Ordinators.
Keywords Service delivery; program evaluation; stakeholders; information provision; training
Topic Service delivery