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​Lost in transition? The changing face of Victim Support

Author(s) Simmonds, Lesley
Title Lost in transition? The changing face of Victim Support
Source International Review of Victimology; May 2013; Vol.19, No.2, p201-217
Date 2013
Document type Journal article
Coverage United Kingdom
Summary This article reviews the development of Victim Support and discusses the changes brought about by changes in structure and funding and the effects on service provision to victims of crime. Victim Support is a voluntary organisation that supports victims of crime in the United Kingdom, both in the community and in the court process. Victim Support began as a local grassroots community organisation in the 1970s and has grown to a professional agency organised on national/regional lines, with a strong reliance on government funding although it remains a registered charity. The service delivery model has had a major transformation from a 'good neighbour' model, where volunteers would visit victims unannounced to a case management model where victims are contacted by phone and a needs assessment is conducted. Another significant change is the shift in types of victims supported. In the early years burglary victims were the main clients and now it is victims of sexual assault, domestic violence and homicide.
Keywords Victim support; volunteers; case management; United Kingdom
Topic Service delivery