Measuring crime victims' pathways to justice: developing indicators for costs and quality of access to justice

Author(s)Laxminarayan, Malini
Title Measuring crime victims' pathways to justice: developing indicators for costs and quality of access to justice
Source Acta Criminologica, 2010, Vol 21 Issue 1 p61-83.
Date 2010
Document type Journal article
Summary This paper examines the use of a framework to capture all the variables, emotions and behaviours that affect victim satisfaction in their justice journey. The Access to Justice framework for victims of crime can measure the perceptions and experiences of victims of crime in different settings regarding costs, quality of the procedures and quality of the outcome. The measurement tool and its accompanying index, which prioritises the given indicators, can assist in policy evaluation and comparative research in the field of access to justice. For example, the tool can be used to compare similar paths to justice in different jurisdictions, indicating where access to justice is insufficient or rated lower, helping countries and justice providers learn from each other.
Keywords Measurement; methodology; indicators; satisfaction
Topic Research methods