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This study evaluated fifty-four domestic violence agencies in Illinois. A key feature of the study was the evaluation of multiple services, such as hotline, counselling, advocacy and shelter. Increased knowledge and feeling supported were found in all programs evaluated. It was also found that domestic violence victims increase their self-efficiency and coping skills while participating in counselling programs at the shelters and importantly, victims felt safe while in the shelters. This was the first statewide evaluation of community-based services using participatory techniques on a large scale.
For future research studies the authors suggest refining measurement of outcomes and using comparison groups. Qualitative and contextual information would add to the knowledge base on domestic violence issues.