Improving public confidence in the criminal justice system: and evaluation of a communication activity

 

Author(s)Singer, Lawrence and Suzanne Cooper
Title Improving public confidence in the criminal justice system an evaluation of a communication activity
Source The Howard Journal,December 2009, Vol. 48, No.5, pp485-500
Date 2009
Document type Journal article
Coverage United Kingdom
Summary The aim of this study was to test the impact of targeted communication on public confidence in the criminal justice system (CJS), with particular regard in measuring bringing offenders to justice. An attractive information booklet was professionally designed with features such as eye-catching graphics, quality paper and referenced statistical data. Three methods of delivery were employed: posting the booklet; personally handing it to a person and personally explaining it to a person. The results showed that the experimental groups who had received the booklet did significantly better than the control group on all measures, including assessment of crime levels, severity and length of prison sentences and confidence in the criminal justice system. Follow up focus groups were held to discuss any improvements that could be made in the design of the booklets. The positive results from the study showed the efficacy of the booklet in raising awareness of the CJS and improving attitudes towards it.
Keywords Criminal justice system satisfaction; attitudes; confidence; information; sentencing; evaluation
Topic Criminal justice system