Navigating through an obstacle course: The complaints mechanism for victims of crime in England and Wales

Author(s)Manikis, Marie
Title Navigating through an obstacle course: The complaints mechanism for victims of crime in England and Wales
Source Criminology and Criminal Justice, April 2012,vol. 12,no. 2, pp149-173
Date 2012 
Document type Journal article
Coverage United Kingdom
Summary The Code of Practice for Victims of Crime was introduced in the United Kingdom by the Domestic Violence, Crime and Victims Act 2004.   This article seeks to evaluate the efficacy of the complaints mechanism contained in the Code, considering whether it provides an adequate means of redress for those victims of crime whose service providers have failed to meet their obligations to them.   The researchers suggested reform, having found that the complaints process was in parts overly complex and difficult for complainants to navigate, and did not provide sufficient means of redress.     
Keywords Complaints, Ombudsman, rights, redress; code; victims rights 
Topic Victims Rights