Mapping access and referral pathways for marginalised victims of violent crime in rural and regional Victoria

Author(s)McDonald, John, Murphy, Angela and Ollerenshaw, Alison
Title Mapping access and referral pathways for marginalised victims of violent crime in rural and regional Victoria
Source A Report for research completed for Centacare Ballarat and the Department of Justice Victoria. School of Behavioural and Social Sciences and Humanities, University of Ballarat, October 2010.
Date 2010
Document type Research report
Coverage Victoria, Australia
Summary This research was commissioned by the Department of Justice and Centacare Ballarat in 2009 to examine the barriers and enablers to support services for victims of crime from marginalised groups in regional Victoria. The research focused on five marginalised groups: Indigenous people, culturally and linguistically diverse (CALD) people, those with a mental health illness, people who are homeless, and the elderly. The main objectives were to identify the barriers to access services from vulnerable victims belonging to the marginalised groups and develop best practice models from the findings. The findings showed that there is a range of problems that are inhibiting access to services, such as poor engagement and a limited range of supports available. The uptake of services overall appeared to be uneven with a higher use of health services among trauma survivors who were female with a previous trauma history and who had been diagnosed with PTSD. Recommendations included improving cultural competence among service providers and establishing stronger more trusted reciprocal relationships between key service providers and agencies and the marginalised groups they support.
Keywords Support services; barriers; regional; marginalised; CALD; mental health; homeless; elderly; service access; best practice model
Topic Service delivery