Information and support needs of victims and witnesses in the Magistrates' Court of Victoria

 

Author(s) Victims Support Agency
Title Information and support needs of victims and witnesses in the Magistrates' Court of Victoria
Source Victims Support Agency, Department of Justice, Victoria,2013, pp1-28
Date 2013
Document type Research report
Coverage Victoria, Australia
URL

https://assets.justice.vic.gov.au/voc/resources/0c44c148-5ae1-43ac-a874-f6311e23f3c2/information-and-support-needs-of-victims-and-witnesses-in-the-magistrates-court.pdf

Summary This research was conducted by the Victims Support Agency (VSA) with the assistance of the Magistrates Court of Victoria, to further understand the information and support needs of victims and witnesses attending court in relation to offences against the person, and their understanding of the court process. A self-administered survey was completed by 102 respondents, and as the survey questions were not compulsory the responses were analysed on the basis of the number of responses to each question rather than the number of overall respondents. A range of information was extracted from the surveys including the respondent's knowledge of the court process, their information and support needs, and their confidence in the court process. The findings strongly indicated that victims and witnesses require information and in some cases support before, during and post court hearing. Safety at court was also identified as a significant issue for respondents. A number of recommendations are made to improve service delivery to victims and witnesses at court
Keywords Service delivery; court; victims; witnesses; criminal justice system; support; victim impact statements; information
Topic

Service delivery